Certainty: “Nobody tells us what’s going to happen until it happens.” “My manager seems very nervous about the whole thing.”
Purpose: “Why are we spending money on this – I thought we were trying to cut costs?” “It’s just change for the sake of it.”
Control: “No one asked me – no wonder it’s no good.” “They’ve no idea what we have to deal with on the front line.”
Connection: “If that goes I go!” “They think we’ve changed, but nothing’s really changed – we just carry on as before.”
Success: “I hear it’s chaos after you go live. I’m going to go off sick!” “At the first sign of trouble my manager will be telling us to go back to the old ways.”
